Review topics: [size, fit, quality, problem, delivery, value, looked, service, suit, process, experience, jacket, team, megan, trousers, communication, tuxedo, outfit, order, hat, try, tailor, accessories, event, use, rathbones, returns].
Reviews
Excellent item - outstanding customer service
"If I ever need to hire a morning suit again, Rathbones will be my very first port of call. The suit was great and the exchange of items took place quickly and efficiently but what really stood out was their exceptional customer service. From start to end their team kept me informed, responded to last minute requests and delivered everything they promised. Thank you - and the wedding was a huge success!"
— Gavin J. (5/5)
Okay but no cigar
"The trousers were not the right fit even though the measurements supplied were correct. The package arrived promptly, days before the scheduled arrival . The jacket was okay and was a good fit, whilst the waist coat buttons were already coming off, which balls down to quality. Not say that buttons were are actually coming off . The buttons had an extra cover that covered them, that was what was coming off . If I will use them again the answer will be yes, but it will be for the jacket only . They said key the returns label as they are in the box, they are not you have to initiate the return ."
— akinbola f. (3/5)
What a fab little company ! Used the try on service and glad we did. .
"Hired a traditional Morning Suit from Rathbones for a wedding and used the ‘try on first service’ which arrived in 3 days I think, everything we ordered was at least one size too big so the try on was worth the extra £ and got a credit toward rental anyway. . superb quality suit and I can’t believe how easy it was from start to finish. Would highly recommended and would deffo hire again as the quality was exceptional for the price. So tip: give yourself enough time incase you size incorrectly and they are right, size down in a morning suit !!"
— Claire S. (5/5)
Amazing customer service and care
"I was in a pinch for a last minute kilt hire after being let down. Rathbones team saved me in a pinch, turning a delivery around in about 36 hours. Super helpful whoever supported me on Facebook messenger. Kilt fitted a treat and looked very sharp. Thank you"
— Jamie K. (5/5)
No Complaints
"I was a bit worried about the measuring bit When the suit was delivered being extra tall I went into my default of “its not going to fit” mode like I do on he high street or other mail ordering. I was pleasently surprised that the suit fitted really well and it did cross my mind if I could buy it I extended the hire for the next weekend for another event and just in the process of hiring another suit for my third event of the month, hiring with confidence this time."
— Steve A. (5/5)
Great suit, even better customer service
"Like a lot of people, I don’t know my exact dimensions, especially when it comes to black tie. I originally ordered a 38R jacket, but thought it might not fit. Rathbones were amazing and brought the delivery forward so I’d have time to swap the jacket and sure enough, what I really needed was a 36S. The replacement arrived with plenty of time and the fit and quality were all perfect. Considering the amount of time and effort they spent dealing with me I’d say it was great value for money and the returns process was super easy with reusable boxes and DPD. I will definitely be back if I ever get invited to a do this fancy again!"
— Nick B. (5/5)
Great service. Shame about the trouser size
"Everything as described. Delivery process pretty easy. Suit decent quality. The trousers arrived as 34, but were 32 at best. I had to urgently request a second pair (Very fast, but another £8. 5), and was told the website does suggest you order a size up. Gut feeling is you should get 34's when ordering 34. . . Jacket and waistcoat as ordered"
— Paul S. (4/5)
Great Suit
"I was worried what I would get but was amazed at the exceptional quality and the fitting of my wedding suit. It looked fantastic on me and everyone commented on how it looked tailor made. Customer service was top class too."
— Mr R. (5/5)
Excellent product and service
"Ordered a rental tux for a summer ball, unfortunately it didn’t fit very well, but the wife got on the case and with 24 hours we had a different size and only paid for the additional postage. Excellent service and great business model for people who don’t necessarily fall into the traditional tick box for sizes. I’ve ticked ‘runs small’ but that may not necessarily be accurate."
— Christopher P. (5/5)
Great experience all round
"We hired morning suits for our wedding. The try on service is super convenient and we were able to send the try on suits to each of the groomsmen at their own address. The quality of the suits is great. They are much nicer than other morning suits we had seen on suit shops on the high street. Delivery is also very quick. We didn’t have any issues with sizing but they offer to send different sizes if you have issues when the suit arrives. The trousers have an adjustable waist which is really helpful. We would definitely recommend Rathbones for wedding suit hire. The process couldn’t have been easier and the groom and groomsmen photos have come out looking amazing!"
— Sara T. (5/5)