Terms & Conditions

TERMS & CONDITIONS

Last Updated: 28/5/21

GENERAL TERMS & CONDITIONS

INTERPRETATIONS

Definitions

The following words have the following meanings in these Terms & Conditions:

  • We, our, us are Rathbones Tailor Ltd (registered in England and Wales under company number 13061158 and have our registered office at 55 Banim Street, London, England, W6 0DN).
  • Site is www.rathbonestailor.com
  • You are a visitor to the Site.
  • Account means the account you create with us if you register with the Site.
  • Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
  • Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • User means any person, firm or company using the Site for any purpose.

Introduction

Please read these Terms & Conditions (“Terms”, “T&Cs”) carefully before using the Site.

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site. These Terms apply each time you visit the Site, and we will assume that you have read them before you use the Site or the services we offer.

We reserve the right to make changes to these T&Cs at any point without notice. We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them. 

We recommend that you print a copy of these Terms for future reference.

By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Site.


ACCOUNTS

When you create an Account you promise that:

  • You will only have one Account with us;
  • All information you submit is accurate and truthful;
  • You will keep this information accurate and up-to-date;
  • You will not share your Account with anyone else;
  • You will keep your Account details confidential;
  • You will not give your username or password to anyone else;
  • You will log off when you exit the Site; and
  • Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaks this term.

We may close your Account if you break these Terms & Conditions or if there has been no activity on the Account for 12 months.

If any payment we send to your bank account is refused and you do not supply us with an alternative bank account within 28 days of us asking you, we may keep that payment to cover our costs and you will be entitled to nothing.

If you do anything which we think might be fraud, we may report those actions to the Police and the money standing to the credit of your account may be returned to any merchants involved or kept by us to cover the costs we are put to in dealing with your fraud.

If you have not authenticated your current email address with us and/or if it cannot accept service emails from us and/or you mark our emails as spam, abusive or junk then, and in any such event, we can terminate your Account.

RENTAL TERMS

These are the rental terms on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, who we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  If you think that there is a mistake in these terms, please contact us to discuss.

We are Rathbones Tailor Ltd, a company registered in England and Wales under company number 13061158 and have our registered office at 55 Banim Street, London, England, W6 0DN.

To contact us, please email help@rathbonestailor.com

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

ACCEPTANCE OF CONTRACT

By placing an order on www.rathbonestailor.com, you (the user) are agreeing to the rental terms contained herein. The user is liable for all fines payable under terms of this contract.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

If we cannot accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We only rent to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

OUR PRODUCTS

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

DELIVERY OF PRODUCTS

The costs of delivery will be displayed to you on our website. Please note, you will be charged a delivery fee for every unique delivery date. If you have multiple items being delivered on the same date you will only be charged this fee once. We use DPD to deliver our orders. Any delivery time or date given by Rathbones Tailor Ltd to the User is an estimate only. If the item is delivered late the user must accept delivery unless a non-delivery agreement is reached in advance between Rathbones Tailor Ltd and the user.

We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection we may end the contract.

RENTAL PERIOD AND LATE FEES

The rental period shall commence from when the User (or a third party nominated by the User) receives their item(s) and shall continue until the Rathbones Tailor Items are dropped off at a DPD parcel shop.

Where apparel has not been dropped off to a DPD parcel shop by the designated Rental Return Date then Rathbones Tailor Ltd are entitled to charge additional hire fees to the users credit/debit card which was provided at the time of the original rental.

If the User pays Rathbones Tailor Ltd an amount equal to £1,000 in late fees and the user still has the item in their possession then the item(s) is the users to keep.

Late fees are charged according to the following structure:

    • £10 per day up to 14 days, or when the suit is returned to a DPD parcel shop (whichever comes sooner.)
    • After 14 days we will charge the customer the cost outlined here.

OWNERSHIP

The leased item is and will at all times remain the absolute property of Rathbones Tailor Ltd.

The User accepts full responsibility for the safekeeping of the apparel once the item has been signed for.

If the User has not returned the rental items 14 days after the return date, we will assume the item is not going to be returned and will charge the users credit/debit card 200% of the recommended retail price of the item(s).

DAMAGES & THEFT

If the Apparel gets lost or damaged beyond repair:

  • the User is solely responsible for the apparel they have rented and is therefore liable for any damage or loss that occurs during the rental period.
  • Regardless of whether the User is personally responsible for the damage they remain liable for the replacement of this item because in signing for their delivery they agreed to take responsibility for the apparel.  
  • In assessing the replaceable value, Rathbones Tailor Ltd will take into account: the demand for the suit, our ability to purchase a replacement, the condition of the suit, and the rental fee that the User has already paid.

INSURANCE

If you have taken out insurance on your item then you are covered for all repairable damages. Examples include, ripped seams, zip breaks and removable stains that require extra attention. Insurance does not cover damages where the suit must be replaced or written off entirely. In these instances customers are liable to pay the replacement suit costs. Damage assessment is at the discretion of the expert Warehouse Team. In the rare case that the item needs to be replaced, customers are sent the damaged suit to keep once the replacement costs have been paid.

CANCELLATION

If you need to cancel your order please email help@rathbonestailor.com. Please cancel your order with at least 72 hours notice before your delivery date for a full refund. Orders cancelled with less than 72 hours will only receive a 50% refund. If your order has already been shipped, you cannot cancel it.

Rathbones Tailor Ltd cancellation: In certain circumstances we may need to cancel an order before it has been dispatched to the user. Said circumstances can include: if the apparel ordered has not been returned/or has been returned damaged by a previous customer, or if the User in question has given us cause to be concerned about their suitability to receive future rentals (e.g. frequent late returns, theft or damaged items.)

IF THERE IS A PROBLEM WITH THE PRODUCT

If you have any questions or complaints about the product, please contact us. You can write to us at help@rathbonestailor.com.

EXCHANGES

If you wish to exercise your legal rights to reject products you must post them back to us. We offer an exchange service for all of our rentals. To exchange a product you must ensure that the apparel is dropped off in the pre-paid packaging with the returns label attached at a DPD parcel shop within 48 hours of receipt.

Once you have selected the outfit you would like to exchange your original item for (please ensure it is available for your event date) – please email help@rathbonestailor.com and we will ensure your exchange is posted to you at the earliest opportunity. Please note, that we will charge/refund you the difference in costs for two exchanged items and that a delivery fee will apply to your exchanged item.

We offer one complimentary exchange per order unless it is a group booking, in which case it is one complimentary exchange per person. If you need multiple exchanges you may have to cover shipping costs.

PRICE AND PAYMENT

The price of the rental will be the price indicated on the order pages when you placed your order.  We take reasonable care to ensure that the price of the product advised to you is correct.

It is always possible that, despite our reasonable efforts, some of the products we rent may be incorrectly priced.  We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount.  If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

We use STRIPE to process our payments and therefore accept almost all major credit and debit cards. You must pay for the products at the point of reservation.

By using STRIPE as a payment method, you authorise STRIPE to store your card details in case we need to recharge a card for associated fees, e.g. late fines.

REFUNDS

If your item is unsuitable, please email help@rahtbonestailor.com within 48 hours to let us know you will be returning for a refund. Any requests that are made outside of this time may not be eligible for a refund. Any unworn items must be returned with the security tag still attached. If you return an item without the security tag attached, the item will be classed as worn and you may not be eligible for a refund.

HOW WE MAY USE PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy & Cookie Policy.

THE GARMENT

You acknowledge that:

  • the images on the Site are of the actual Garment fitted to a model or mannequin and that the Garment may not fit you in the same way;
  • the images which you see on your screen will differ from those we upload in terms of colour and definition and that we do not guarantee that the colours you see will match the actual garment;
  • the sizing we show on the Site reflects the sizing we have been given by the manufacturer of the Garment;
  • you will examine and try on the Garment immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the Site;
  • we will make charges for repairs or cleaning, as specified below, unless you tell us before you use the Garment of any issues present when it was delivered;
  • the value of the Garment is that we have advised on the Site;
  • you must follow all and any instructions we provide with the Garment both for its use and packing; and
  • that you will use the Garment in a proper manner and treat it with the same respect you would apply if you had borrowed it from a close friend.

You agree that you will:

  • not alter or add to the Garment in any way and
  • not clean or attempt to clean the Garment in any way.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in English courts.